Shipping Policy
Order Processing
Most Chester & Co. items are made to order through our fulfillment partner.
- Processing time: up to 5 business days to print, pack, and prepare your order for shipment.
- Once your order ships, you’ll receive a shipping confirmation email with tracking.
Estimated Delivery Time
Standard shipping: estimated 10–14 days to your door (includes production + shipping).
Please note: delivery estimates are just that—estimates, not guarantees, but we do our best!
Shipping Rates
- Shipping rates are calculated at checkout and vary based on item weight, destination, and shipping method.
Tracking
- You’ll receive tracking information by email as soon as your order ships.
Occasionally, delays can happen due to things like weather, carrier disruptions, peak shipping periods, or incorrect/undeliverable addresses. We appreciate your patience when these happen, as we work to correct any issues.
Problems With Your Order
If something isn’t right, we’ll help.
Item arrived damaged or incorrect?
Package missing?
Email us at help@chesterandcomp.com and include:
- Your order number
- A brief description of the issue
- Photos (for damaged/incorrect items)
We’ll look into it promptly and make it right.
Returns & Exchanges
We happily accept returns and exchanges — please see our full policy here: Returns & Exchanges Policy